Man With a Van New Addington Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van New Addington provides man and van, removals and related services within the United Kingdom. By making a booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Customer means the individual, business, organisation or any third party acting on their behalf who books or uses our services.

1.2 Company, we or us means the provider trading as Man With a Van New Addington.

1.3 Services means man and van services, local and regional removals, light haulage, transport of goods, loading and unloading, and any related services agreed in writing.

1.4 Goods means the items, belongings, furniture, equipment or materials that we are contracted to move, transport, load, unload or otherwise handle.

1.5 Contract means the agreement between the Company and the Customer for the supply of Services in accordance with these Terms and Conditions and the confirmed booking details.

2. Scope of Services

2.1 We provide man and van and removal services primarily within New Addington and surrounding areas, as well as to and from other locations within the United Kingdom, subject to availability and prior agreement.

2.2 The exact scope of the Services, including the collection address, delivery address, date, time, number of staff, size of vehicle, estimated duration, and any additional requirements will be set out in the booking confirmation.

2.3 Unless expressly agreed in advance, our Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing or unpacking of Goods, removal of doors or windows, or hoisting of Goods via windows or balconies.

2.4 Any additional services requested on the day of the move that were not included in the original booking may be provided at our discretion and will be chargeable at our prevailing rates.

3. Booking Process

3.1 Bookings may be made by the Customer through our online enquiry process or other accepted booking channels. A booking is not confirmed until we have issued a booking confirmation and, where applicable, received any required deposit.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:

a. Full collection and delivery addresses.
b. Parking and access details at both ends, including any restrictions, distances to property, floor level and lift availability.
c. A clear and honest description of the Goods, including size, quantity, weight and any particularly heavy, fragile or valuable items.
d. Any special requirements or potential difficulties, such as narrow staircases, limited access, or time restrictions.

3.3 The price quoted is based on the information provided at the time of booking. If the information proves to be incomplete or inaccurate, we reserve the right to vary the price or, in serious cases, to cancel the Services with applicable charges.

3.4 For some bookings we may provide an estimated time of arrival and duration. These are estimates only and are not guaranteed. We will make reasonable efforts to meet agreed timescales but accept no liability for delays due to traffic, weather, road closures, accidents, breakdowns or other factors beyond our reasonable control.

4. Pricing and Payments

4.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as specified in the booking confirmation.

4.2 Minimum charges may apply and will be notified at the time of booking. Time-based bookings are charged from the scheduled start time or actual arrival time, whichever is earlier, until completion, including any waiting time not caused by us.

4.3 We reserve the right to request a deposit to secure a booking. The amount and due date of any deposit will be set out in the booking confirmation.

4.4 Unless otherwise agreed in writing, payment of any outstanding balance is due immediately on completion of the Services. We may accept payment by cash, bank transfer or other methods as notified to the Customer in advance.

4.5 If payment is not made when due, we reserve the right to:

a. Charge reasonable interest on overdue amounts.
b. Retain Goods in our possession until full payment is received.
c. Place Goods into storage at the Customer's cost if payment is not made within a reasonable time.

4.6 All quotes are provided on the basis that access is reasonable, parking is available and the work can be completed in a normal and safe manner. Additional charges may apply for:

a. Carrying Goods over excessive distances.
b. Access via multiple flights of stairs without lift access.
c. Waiting time caused by the Customer or by circumstances under the Customer's control.
d. Additional labour or equipment required to safely move heavy, bulky or awkward items.

5. Cancellations and Amendments

5.1 If the Customer wishes to cancel or rearrange a booking, they must notify us as soon as reasonably possible.

5.2 We reserve the right to apply cancellation charges as follows:

a. More than 72 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred at our discretion.
b. Between 24 and 72 hours before the scheduled start time: up to 50 per cent of the quoted price may be charged.
c. Less than 24 hours before the scheduled start time or on the day of the move: up to 100 per cent of the quoted price may be charged.

5.3 If the Customer fails to be present, fails to provide access, or the move cannot be completed due to the Customer's act or omission, this will be treated as a same-day cancellation and full charges may apply.

5.4 We may cancel or postpone a booking due to reasons beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, our liability will be limited to refunding any deposit paid or rescheduling the Services on a mutually convenient date.

6. Customer Responsibilities

6.1 The Customer is responsible for:

a. Ensuring that all Goods are safely and securely packed, unless packing services have been agreed.
b. Properly labelling fragile items and items requiring special handling.
c. Arranging and paying for any parking permits or dispensations required for our vehicle at both collection and delivery addresses.
d. Being present, or ensuring an authorised representative is present, at both collection and delivery to direct operations and sign relevant documentation.
e. Securing valuables, personal documents, money, jewellery and other high-value items, which should not be included in the Goods without our prior written consent.

6.2 The Customer must ensure that the premises are safe and that there are no health and safety hazards that could endanger our staff. We reserve the right to refuse to carry out work if we consider conditions to be unsafe.

6.3 The Customer warrants that they are the owner of the Goods or have full authority from the owner to enter into the Contract and to allow us to perform the Services in relation to the Goods.

7. Excluded Items

7.1 Unless specifically agreed in advance, we do not move, handle or transport:

a. Livestock, pets or other animals.
b. Hazardous materials, including gas cylinders, flammable liquids, explosives, chemicals and toxic substances.
c. Illegal items or items whose possession or transport is prohibited by law.
d. Perishable goods requiring special storage or controlled conditions.
e. Items of exceptional value such as fine art, antiques, precious metals, jewellery or collections, unless expressly agreed and noted in writing.

7.2 If such items are included without our knowledge or consent, we accept no liability for their loss or damage and reserve the right to remove or dispose of them safely at the Customer's cost.

8. Waste Regulations and Disposal

8.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service and will not remove household or commercial rubbish except by prior agreement.

8.2 Where we do agree to remove unwanted items, furniture or materials for disposal, the Customer confirms that they have the right to authorise such disposal.

8.3 We will only dispose of items at authorised waste transfer stations, recycling centres or licensed facilities. Any charges levied by such facilities, including disposal fees, recycling charges or surcharges for specific materials, will be added to the Customer's invoice.

8.4 The Customer must not request or encourage us to dispose of waste illegally, including fly-tipping or abandoning items. We reserve the right to refuse any request that would breach waste or environmental regulations.

8.5 If the Customer insists on unlawful disposal or behaves in a way that suggests they are seeking to avoid lawful disposal costs, we may terminate the Services immediately and charge for work completed up to that point.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods is limited as set out in this section.

9.2 We will not be liable for any loss or damage arising from:

a. Inadequate or improper packing by the Customer.
b. Normal wear and tear, deterioration or leakage.
c. Fragile items that are not adequately protected or that are inherently weak.
d. Goods with pre-existing damage or defects.
e. Electrical or mechanical derangement of appliances or equipment, unless caused by external physical damage due to our negligence.

9.3 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, will not exceed a reasonable replacement value or an amount agreed in writing prior to the move, whichever is lower.

9.4 We will not be liable for:

a. Indirect or consequential loss, including loss of profit, loss of income, or loss of opportunity.
b. Loss or corruption of data or records held on electronic devices.
c. Any loss arising from delays, missed appointments or failure to complete the move on a particular date, where such delays are outside our reasonable control.

9.5 The Customer must inspect the Goods upon delivery and inform us of any apparent loss or damage as soon as practicable and in any event within 48 hours of completion of the Services. Claims made after this period may not be accepted.

9.6 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.

10. Insurance

10.1 We operate with appropriate insurance cover for our vehicles and public liability, in line with industry practice.

10.2 It is the Customer's responsibility to arrange additional insurance for high-value items or for cover beyond the limitations stated in these Terms and Conditions, if required.

11. Access, Parking and Road Conditions

11.1 The Customer is responsible for ensuring there is suitable parking for our vehicle at both collection and delivery locations and for obtaining any necessary permits or permissions in good time.

11.2 If suitable parking cannot be secured and we are forced to park at a distance or incur parking charges or penalties, we reserve the right to charge the Customer for any extra time taken, additional labour required and any parking fees or fines incurred as a direct result of the move.

11.3 We are not liable for delays or inability to complete the Services caused by inaccessible roads, height or weight restrictions, road closures or other traffic conditions outside our control.

12. Health and Safety

12.1 We will carry out the Services in a manner that protects the health and safety of our staff and others present.

12.2 We may refuse to move any item that we reasonably consider to pose a risk to health and safety, or which cannot be moved safely with the equipment and manpower available.

12.3 The Customer must not ask our staff to undertake any action that is unsafe, unlawful or outside the scope of the Services agreed.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of our Services, they should raise the issue with us as soon as possible so that we have an opportunity to resolve matters.

13.2 We will investigate complaints fairly and promptly and may request supporting evidence, including photographs or an inventory of any alleged loss or damage.

14. Data Protection and Privacy

14.1 We collect and process personal data, such as names, addresses and contact details, solely for the purpose of administering bookings, providing Services and handling payments and enquiries.

14.2 We will handle personal information in accordance with applicable UK data protection laws and will not sell or share it with third parties except where necessary to provide the Services, comply with legal obligations or enforce our rights.

15. Variation of Terms

15.1 We reserve the right to amend these Terms and Conditions from time to time. The applicable terms will be those in force at the date of the Customer's booking, as confirmed in writing.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.

16.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

17.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be severed and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with the booking confirmation and any written variations agreed between the parties, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.

By proceeding with a booking or using our Services, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.