Man With a Van New Addington Privacy Policy

This Privacy Policy explains how Man With a Van New Addington collects, uses, stores and protects personal data relating to customers in the New Addington area. It also explains your rights under the United Kingdom General Data Protection Regulation and the Data Protection Act 2018, and how you can exercise those rights.

This Privacy Policy applies to all Man With a Van New Addington customers located in the New Addington area who use our services, request a quotation, make a booking, or otherwise interact with us in relation to our man and van and related services.

Data Controller

Man With a Van New Addington acts as the data controller for the personal data processed in connection with the provision of our services. As the data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Types of Personal Data We Collect

We collect and process different types of personal data about our customers and prospective customers in the New Addington area. The categories of data we may collect include:

Identification and contact details, such as your full name, postal address, service address, billing address, and any other relevant location details you provide to arrange a move or transport service.

Contact information, including your preferred contact methods such as mobile number or landline number if provided, and any other contact details you choose to share with us so we can communicate about your booking or enquiry.

Booking and service information, such as dates and times of service, collection and delivery addresses, property access information that you provide, details of the items to be moved, and any special instructions related to your booking.

Payment-related information, including payment confirmations and transaction details. We do not store full payment card details if you pay by card. Where third-party payment processors are used, your payment card details are processed directly by those providers.

Communication records, including information contained in emails, messages, or phone conversations where you contact us with enquiries, feedback, complaints, or service instructions.

Technical and usage information, such as basic information about how you interact with our website or online content, including the date and time of visits and general device or browser information, where this is collected via standard logs or similar technologies.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quotation, make an enquiry, make or amend a booking, provide feedback, or otherwise interact with our services. This may be done via telephone, online forms, messaging services, or in writing.

We may also receive limited personal data indirectly from third-party platforms where you have submitted an enquiry for man and van services in the New Addington area and your details are passed to us as a potential provider. In such cases, we only receive the information necessary to respond to your enquiry and provide a quotation or service.

Lawful Basis for Processing

We rely on several lawful bases for processing your personal data, depending on the context in which it is collected and used:

Performance of a contract: We process your personal data where it is necessary to enter into a contract with you for our services or to perform an existing contract, such as handling your booking, providing the man and van service, invoicing, and managing any subsequent queries or issues.

Compliance with legal obligations: We may process your data to comply with legal and regulatory obligations, including accounting, tax, and record-keeping requirements, or to respond to lawful requests from regulatory or law enforcement authorities.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This includes managing and improving our services, preventing fraud, ensuring safety and security, and handling general business administration.

Consent: In some limited cases, we may rely on your consent, for example for specific types of optional communications or where this is required by law. Where we rely on consent, you can withdraw this consent at any time by contacting us.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide you with quotations for our services and respond to your enquiries.

To set up, manage, and carry out bookings and contracts for man and van and related services in the New Addington area.

To communicate with you regarding arrangements, changes, or updates to your service.

To manage payments, invoicing, and any refunds or adjustments.

To handle feedback, complaints, or disputes and to improve our services.

To maintain business records and comply with legal, tax, and accounting obligations.

To protect our rights, property, and safety, and the rights, property, and safety of our staff, customers, and others.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purposes of processing.

In general, we retain core booking and transaction records for a period necessary to comply with applicable tax and accounting laws. Communications related to bookings or enquiries are retained for a reasonable period so that we can handle any follow-up questions, complaints, or legal claims.

When personal data is no longer required for these purposes, we will either securely delete it, anonymise it so that it can no longer be linked to you, or in some cases archive it securely with restricted access where required by law.

Data Processors and Third Parties

To provide our services efficiently, we may use trusted third-party service providers who act as data processors on our behalf. These may include payment processing providers, IT and hosting providers, customer management systems, and administrative support services.

Where we engage processors, they are only permitted to process your personal data according to our instructions and for the purposes we specify. They are required to implement appropriate technical and organisational measures to protect your data and must not use your data for their own independent purposes.

We may also share personal data with third parties acting as independent data controllers where required by law, such as authorities, regulators, or professional advisers including accountants or legal advisers where such sharing is necessary for compliance or to protect our legal interests.

We do not sell your personal data to third parties.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, or where data is accessed from such locations, we will ensure that an adequate level of protection for your personal data is in place. This may include the use of standard contractual clauses or other safeguards recognised by data protection law to ensure that your data remains protected.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to personnel and service providers who have a business need to know and who are subject to confidentiality obligations.

While we strive to protect your personal data, no system can be guaranteed as completely secure. We therefore cannot guarantee absolute security of information transmitted or stored, but we aim to reduce risks to a reasonable level consistent with industry practices.

Your Data Protection Rights

As a customer of Man With a Van New Addington in the New Addington area, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law:

Right of access: You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you, along with certain information about how we use it.

Right to rectification: You can ask us to correct or update personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.

Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we investigate a concern about its accuracy or our use of it.

Right to data portability: In certain cases, you may request that we provide your personal data in a structured, commonly used, machine-readable format, or that we transmit it to another controller where technically feasible.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including for direct marketing purposes, and we will stop processing unless we have compelling legitimate grounds or the processing is required for legal reasons.

Right to withdraw consent: Where we rely on your consent for processing, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Contact

If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our main customer communication channels. When you contact us, we may need to verify your identity before fulfilling your request.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that we have not complied with data protection laws in our handling of your personal data. We would, however, appreciate the chance to address your concerns directly before you approach the authority, and we encourage you to contact us in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will be effective when the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.