Terms and Conditions for Man With A Van New Addington

These Terms and Conditions set out the basis on which Man With A Van New Addington, referred to in these terms as “we”, “us” or “our”, provides moving, collection, delivery, and related services to customers, referred to as “you” or “the customer”. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before placing an order for a man with a van service, a small move, item collection, or any other transport service we agree to provide.

These terms apply to both domestic and commercial customers unless we state otherwise in writing. They are intended to be fair and practical and to clarify what is included in the service, how bookings are made, how payments are handled, and what happens if a booking is changed or cancelled. Nothing in these terms affects your statutory rights as a consumer.

Any reference to the New Addington man and van service should be understood to include similar transport and lifting work offered by us, subject to availability, vehicle suitability, and lawful access. Where a booking involves specialist handling, multiple trips, heavy or awkward items, or extra labour, this must be agreed in advance. If the scope of work changes on the day, we may revise the price or refuse unsafe work if necessary.

1. Booking Process

To make a booking, you should provide accurate information about the items to be moved, the collection and delivery locations, access conditions, dates, times, and any special requirements. We may ask for photographs, measurements, or other details to help us assess the work. A quotation is normally based on the information you provide, so it is important that it is complete and correct. If details are missing or inaccurate, the final charge may differ from the initial estimate.

A booking is not confirmed until we have accepted it and, where required, received any deposit or written confirmation from you. We may decline a booking if the requested service is outside our capabilities, unsafe, unlawful, or unavailable. We may also refuse a job if there is a risk of damage, injury, or breach of the law. A booking confirmation may include the agreed date, estimated arrival time, price basis, and any conditions specific to the job.

The customer is responsible for ensuring that someone authorised to approve the move is present at the collection or delivery point if required. If you ask another person to represent you, they must be able to make decisions on your behalf. We may rely on instructions given by that person unless we have been told otherwise in advance. Any changes to the original booking should be requested as early as possible and are subject to availability and possible price adjustments.

2. Service Conditions and Customer Responsibilities

We provide a flexible van and man hire service intended for lawful removals, transport, and item handling. You must ensure that all goods are properly packed unless packing has been separately agreed. Fragile, valuable, or delicate items should be protected appropriately. We are not responsible for damage caused by inadequate packing, unsuitable containers, or the inherent fragility of an item unless we have agreed in writing to pack or specially handle it.

You must make sure that there is clear, safe, and legal access to the property, including parking arrangements, lifts, stairways, and loading areas. Where parking permits, time restrictions, or site rules apply, it is your responsibility to arrange compliance unless we agree otherwise. If access is delayed, blocked, or unsafe, we may charge waiting time, additional labour, or aborted journey costs. We may also suspend the service until safe access is available.

Any items you ask us to move must be lawful to transport and must not include prohibited, dangerous, or concealed goods unless we have expressly agreed and the law allows it. You are responsible for declaring items that are hazardous, valuable, live, perishable, or subject to special regulations. If such items are hidden among other goods without our knowledge, you remain responsible for any resulting loss, damage, fine, or delay.

3. Payments, Charges, and Invoicing

Our charges may be based on hourly rates, fixed quotations, minimum call-out fees, mileage, labour, waiting time, or a combination of these. Unless otherwise stated, quotations are estimates based on the information available at the time and may change if the scope of work changes. Additional charges may apply for stairs, long carries, difficult access, urgent requests, out-of-hours work, congestion, parking costs, tolls, or extra stops. Any chargeable extras will be explained where reasonably possible.

Payment terms will be confirmed at the time of booking or on the invoice. We may require full payment in advance, a deposit, or payment on completion. Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We accept payment methods notified to you in advance and may refuse personal cheques or other methods that create delays or risk. If payment is not made when due, we may charge reasonable recovery costs and interest where permitted by law.

Where an invoice is issued, you are responsible for checking it promptly and notifying us of any apparent error within a reasonable time. Disputed charges must be raised in good faith and supported by relevant details. Disputes over a part of an invoice do not entitle you to withhold payment of the undisputed amount. We may suspend further services until overdue sums are paid in full.

4. Cancellations, Delays, and Rescheduling

You may cancel or reschedule a booking by giving us notice as soon as possible. If you cancel within the agreed notice period, we may refund any deposit subject to deduction of reasonable costs already incurred. If you cancel at short notice, on the day of the booking, or after we have dispatched a vehicle or begun work, you may be charged a cancellation fee or the full agreed amount, depending on the circumstances and any losses we incur.

If we need to cancel or reschedule due to vehicle breakdown, staff illness, severe weather, unsafe conditions, or other events beyond our control, we will try to notify you promptly and offer an alternative time where possible. We are not liable for losses arising from a reasonable delay or cancellation caused by events outside our control, although any prepaid sums for undelivered services will normally be refunded or rebooked by agreement. Time slots are estimates unless we expressly guarantee a fixed arrival time in writing.

Waiting time caused by late customer attendance, delayed access, incorrect address details, or failure to prepare the items may be charged. If the booking cannot proceed because of your act or omission, or because the site conditions are materially different from what was described, we may treat the service as cancelled and charge accordingly. This includes situations where the property is inaccessible or where the move would breach law or site restrictions.

5. Liability, Damage, and Insurance

We will use reasonable care and skill when carrying out our services. However, our liability is limited to losses that are foreseeable and directly caused by our breach of these terms or our negligence. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. Subject to this, we are not responsible for indirect loss, loss of profits, loss of business, emotional distress, or any consequential damages.

If we are responsible for damage to property while handling items with reasonable care, our liability may be limited to the lower of the repair cost, replacement cost, or a reasonable market value assessment, subject to any applicable insurance terms and exclusions. You must notify us of any loss or damage as soon as reasonably possible and in any event within a reasonable period after completion. We may ask for photographs, proof of ownership, receipts, or other evidence before considering a claim.

We are not liable for damage arising from pre-existing defects, poorly secured items, insufficient packaging, unavoidable movement during transport, or the inherent nature of the goods. We are also not liable for scratches, dents, or minor cosmetic wear that occur despite reasonable care when moving older, heavy, or difficult items, unless caused by our negligence. Where goods are moved at your instruction despite our advice that the item is unsafe or unsuitable, you accept the associated risk.

6. Waste Regulations and Unwanted Items

Our man with a van removal services may include transport of unwanted items, but waste handling is subject to UK waste law and environmental rules. We only remove waste where it is lawful to do so and where the nature of the waste has been disclosed in advance. We do not collect hazardous waste, asbestos, clinical waste, gas cylinders, chemicals, oils, paints, solvents, or any other restricted material unless we have expressly agreed and have the lawful authority and arrangements to handle it.

You must tell us whether any items are waste, recyclable, reusable, or potentially hazardous. If we reasonably believe that materials are contaminated, unsafe, or improperly described, we may refuse to load them. Where we collect waste, you remain responsible for ensuring that it is presented honestly and lawfully. Fly-tipping, illegal disposal, or concealment of controlled waste is strictly prohibited. If you misdescribe waste or ask us to dispose of something unlawfully, you agree to indemnify us against resulting fines, claims, clean-up costs, and legal expenses.

We may issue a waste transfer note or similar record where required by law or operational practice. You agree to provide any information reasonably needed for legal compliance, including the nature, quantity, and source of the waste. Any attempt to use our service to dispose of prohibited items or to evade legal disposal requirements will result in immediate refusal of service and may be reported to the relevant authorities where required.

7. Customer Property, Storage, and Uncollected Goods

If goods are left with us temporarily because of delivery delays, access problems, or your request, we will take reasonable care while they are in our possession. However, unless a separate storage agreement has been made, we do not provide long-term storage services. Items left uncollected after a reasonable period may incur storage, handling, or redelivery charges. We may set a deadline for collection or redelivery arrangements and, if unclaimed, we may pursue lawful recovery options.

You remain responsible for ensuring that all property handed over for transport is correctly identified and belongs to you or that you have permission to move it. We are not obliged to verify ownership beyond reasonable checks. If a third party later claims an item and there is a dispute about title, we may suspend delivery until the issue is resolved. Any costs arising from ownership disputes, inaccurate instructions, or missing paperwork will be your responsibility unless caused by our negligence.

Where we are asked to dismantle, reassemble, disconnect, or reconnect items, this must be agreed in advance and may require additional charges. We may decline to disconnect appliances, plumbing, gas, or electrical fittings if doing so would be unsafe or outside our competence. You are responsible for ensuring that any appliance or item has been safely prepared by a qualified person if the law or the item’s instructions require it.

8. Complaints, Force Majeure, and Legal Terms

We aim to provide a reliable and professional man with a van company service, but if you are dissatisfied, you should raise the issue with us promptly so it can be reviewed. Any complaint should include reasonable details of the problem, the date of service, and any supporting information. We will consider the matter fairly and may request further evidence before reaching a decision. This complaints process does not affect any rights you may have under consumer law.

We are not in breach of these terms if we are prevented from performing our obligations by an event beyond our reasonable control, including severe weather, fire, flood, road closures, strikes, government action, accident, or interruption to utilities or transport networks. In such cases, our obligations are suspended for the duration of the event. If the disruption continues for an extended period, either party may cancel the affected booking without liability for further performance, subject to any amounts properly due for work already completed.

If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. These terms form the entire agreement between you and us in relation to the relevant service, unless we agree a variation in writing.

Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. By using our services, you acknowledge that you have read and understood these terms and agree to be bound by them.

For clarity, these terms are intended to support a lawful, transparent, and practical man with a van service for customers who require removals, deliveries, and transport assistance within the United Kingdom. Any additional service terms agreed in writing, such as specialist handling, storage, or multi-day work, will apply alongside these conditions and will not replace them unless expressly stated.